Refunds Policy

RETURNS

Our return policy lasts 30 days. If 30 days have passed since your purchase date, we cannot offer you a refund or exchange.

 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item(s) not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item(s) that is returned more than 30 days after delivery

 

REFUNDS

Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS

Please prepare to wait a few days for your refund as there is often some processing time before a refund is posted to your bank. Please contact us at emeka@myobioma.com for any questions concerning your refund.

 

SALE ITEMS

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at emeka@myobioma.com and send your item to:

Obioma LLC

5927 West Chicago Ave.,

Chicago, IL, 60651, United States.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

To return your product, you should mail your product to:

Obioma LLC

5927 West Chicago Ave.,

Chicago, IL, 60651, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.